Pravila dostave
SHIPPING POLICY
Processing Time
All orders are processed within [1–3 business days] after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [5–10 business days]
- Express Shipping (if available): [2–5 business days]
Delivery times may vary depending on your location and customs processing.
International Shipping
We offer international shipping to selected countries. Delivery times may vary depending on destination and local customs procedures.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available). Tracking information may take up to 48 hours to become active.
Shipping Delays
We are not responsible for delays caused by:
- Customs clearance procedures
- Courier service disruptions
- Weather conditions or force majeure events
- Incorrect or incomplete shipping addresses provided by the customer
Incorrect Address
Please ensure your shipping address is correct before placing an order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us immediately at: support@ostrovce.com
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “delivered” by the carrier. If your package is missing, please contact the shipping carrier first.
Contact Us
If you have any questions about shipping, please contact us at:
Email: support@ostrovce.com